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Samsung has warned owners of the Galaxy Note 7 to turn off the phone to stop it catching fire. Samsung will also stop selling the phone. It was launched in August to rival Apple's iPhone. Engineers must now find out why so many phones caught fire. Samsung recalled 2.5 million phones in September because their batteries exploded. Samsung said the newly-exploding phones were safe. This will damage Samsung's image.
Korean media says the company will no longer make the phone. South Korea's finance minister warned that Samsung and the country's exports would be damaged. He said: "Right now we can't tell what the impact will be in the long term. It's up to the company and the government cannot interfere." The Korea Times said: "It is urgent that the company recover its brand image and…place quality and customer satisfaction above anything else."
Back to the Samsung Galaxy Note 7 lesson.
