The Reading / Listening - Customer Reviews - Level 0

Apple removed customer reviews from its online stores. Customers cannot read feedback about Apple's products. Apple removed the "Ratings and Reviews" section from stores in the US, UK and Australia. People have to visit other websites for reviews on Apple products. Apple has not said why it did this.

The website pcmag.com said: "Apple has decided its online store is better without customer feedback." It also said Apple might be repairing the system. PC Mag said: "We're...heading into the busiest shopping period of the year, and Apple online store customers have lost an important source of information."

Try the same news story at these levels:

    Customer Reviews - Level 1,  Customer Reviews - Level 2   or  Customer Reviews - Level 3

Sources
  • https://www.pcmag.com/news/372114/apple-removes-all-customer-reviews-from-its-online-stores
  • https://gizmodo.com/apples-online-store-quietly-kills-user-reviews-and-rati-1839987454
  • https://www.dailymail.co.uk/sciencetech/article-7712635/Apple-removes-ability-review-products-online-store-leaving-customers-dark.html


Make sure you try all of the online activities for this reading and listening - There are dictations, multiple choice, drag and drop activities, crosswords, hangman, flash cards, matching activities and a whole lot more. Please enjoy :-)

Phrase Matching

Paragraph 1

  1. reviews from its online
  2. Customers cannot
  3. the "Ratings and Reviews"
  4. stores in
  5. People have to visit other
  6. reviews on Apple
  7. Apple has not
  8. why it did
  1. the US
  2. said
  3. read feedback
  4. this
  5. products
  6. stores
  7. websites
  8. section

Paragraph 2

  1. The website
  2. Apple has
  3. its online store is
  4. customer
  5. Apple might be
  6. the busiest shopping
  7. online store
  8. an important source
  1. better
  2. period of the year
  3. of information
  4. decided
  5. customers
  6. repairing the system
  7. feedback
  8. pcmag.com

Listening — Listen and fill in the gaps

Apple removed customer (1) ___________________ online stores. Customers (2) ___________________ about Apple's products. (3) ___________________ "Ratings and Reviews" (4) ___________________ in the US, UK and Australia. People have to (5) ___________________ for reviews on Apple products. Apple has not said why (6) ___________________.

The website pcmag.com said: "Apple (7) ___________________ online store (8) ___________________ customer feedback." It also said Apple might (9) ___________________ system. PC Mag said: "We're... (10) ___________________ busiest shopping period (11) ___________________, and Apple online store customers have lost (12) ___________________ of information."

Put a slash (/) where the spaces are

Appleremovedcustomerreviewsfromitsonlinestores.Customerscan
notreadfeedbackaboutApple'sproducts.Appleremovedthe"Ratingsa
ndReviews"sectionfromstoresintheUS,UKandAustralia.Peoplehavet
ovisitotherwebsitesforreviewsonAppleproducts.Applehasnotsaidwh
yitdidthis.Thewebsitepcmag.comsaid:"Applehasdecideditsonlinest
oreisbetterwithoutcustomerfeedback."ItalsosaidApplemightberepa
iringthesystem.PCMagsaid:"We're...headingintothebusiestshoppin
gperiodoftheyear,andAppleonlinestorecustomershavelostanimport
antsourceofinformation."

Student survey

Write five GOOD questions about this topic in the table. Do this in pairs. Each student must write the questions on his / her own paper. When you have finished, interview other students. Write down their answers.

(Please look at page 12 of the PDF to see a photocopiable example of this activity.)

Discussion — Write your own questions

STUDENT A’s QUESTIONS (Do not show these to student B)

(a) ________________

(b) ________________

(c) ________________

(d) ________________

(e) ________________

(f) ________________

(g) ________________

(h) ________________

STUDENT B’s QUESTIONS (Do not show these to student A)

(i) ________________

(j) ________________

(k) ________________

(l) ________________

(m) ________________

(n) ________________

(o) ________________

(p) ________________

Free writing

Write about this topic for 10 minutes. Comment on your partner’s paper.

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Answers

(Please check your answers against the article above.

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