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A new survey from the Thistle Hotels group that a lack of free wi-fi in hotels is one of the biggest complaints among holidaymakers. Access to free wi-fi a key requirement for many tourists and travellers when they away. Many hotel guests are frustrated and fed up with hotels that for Internet access. Some hotels a fee of $30 a day for the service, while others up to $10 an hour. The survey 2,000 travellers what their biggest peeves were about staying in a hotel. The most common gripe was rude and unfriendly staff, with 69 per cent of those this at number one. Second was in to find your room is not ready, and third was no free wi-fi.

The survey that 51% of hotel guests believed free wi-fi to be crucial. It higher than the hotel a swimming pool and being close to a city's major sites and attractions. A Thistle Hotels spokesman said: "It's crazy to that, in 2014, hotel chains are still for wi-fi." Toni Repetti, a hotel management professor said luxury hotels charge for wi-fi access because they their customers will pay. He said the reason many budget hotels free wi-fi is because their guests are more "price-sensitive". They have to offer it for free to competitive. Meanwhile, international journalists the Sochi Olympics are about there being no Internet at all in their rooms.