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A new survey from the Thistle Hotels group [reveals / conceals] that a lack of free wi-fi in hotels is one of the biggest [compliances / complaints] among holidaymakers. Access to free wi-fi is a [key / chain] requirement for many tourists and travellers when they get [over / away] . Many hotel guests are frustrated and fed [up / enough] with hotels that charge for Internet access. Some hotels [set / get] a fee of $30 a day for the service, while others charge [along / up] to $10 an hour. The survey asked 2,000 travellers what their biggest [peeves / sleeves] were about staying in a hotel. The most common [stripe / gripe] was rude and unfriendly staff, with 69 per cent of those questioned putting this at number one. Second was checking [in / out] to find your room is not ready, and third was no free wi-fi.

The survey revealed that 51% of hotel guests believed free wi-fi to be [crucial / crucible] . It ranked higher than the hotel having a swimming pool and [locating / being] close to a city's major [sites / sights] and attractions. A Thistle Hotels spokesman said: "It's [crazy / crazily] to think that, in 2014, hotel chains are [still / yet] charging for wi-fi." Toni Repetti, a hotel management professor said luxury hotels charge for wi-fi [access / excess] because they know their customers will pay. He said the [cause / reason] many budget hotels provided free wi-fi is because their guests are more ["price-sensitive" / "price-sensitivity"]
"". They have to offer it for free to stay [competition / competitive] . Meanwhile, international journalists covering the Sochi Olympics are complaining about there being no Internet at [every / all] in their rooms.